This policy is written conservatively while the catalog and logistics are being finalized. Product-specific exceptions may apply.
Return requests
If you have an issue with an order, contact us through the Contact Us page as soon as possible and include your order number, product name, and photos if the item arrived damaged or incorrect.
Eligible issues
We review return or refund requests for damaged items, incorrect items, missing items, or products that materially differ from the product page.
Non-returnable situations
Used items, items damaged after delivery, items returned without approval, and products with missing packaging or accessories may not be eligible for return or refund.
Return approval
Please do not send a product back before contacting us. We need to confirm the order and provide the correct return instructions if a return is approved.
Refund timing
Approved refunds are usually issued to the original payment method. Bank and payment processor timing may vary.
Order changes and cancellations
If you need to change or cancel an order, contact us quickly. Once an order has entered fulfillment or shipped, changes may no longer be possible.